Client Care

Professional clients (i.e. solicitors), licensed access and lay clients (as appropriate) may contact John’s clerks at Field Court Chambers to obtain a quotation for his legal services:

Field Court Chambers
5 Field Court
Gray’s Inn
London WC1R 5EF

T: 020 7405 6114
F: 020 7831 6112
E: clerks@fieldcourt.co.uk

Mobile (after hours): 07831 234861

Pricing models: John’s charges for legal services are almost always at an hourly rate. This is because the litigation and other proceedings in which he is involved are generally complex, and by their nature do not lend themselves to fixed fee pricing. John does not accept instructions on a “no-win no fee” basis.

Areas of law in which John most commonly provides legal services: As John is a generalist. he covers most practice areas. The most common of these is listed to the right. However he normally does not take on the following type of work:

personal injury
family
tax planning
environmental planning
competition

Timescales: Factors which may affect John’s timescales for the completion of work include the following: urgency, complexity, volume and organisation of documents, availability of the solicitor, client, experts and/or witnesses (if appropriate), the availability of the court and John’s other commitments at the time. If a matter is urgent and serious, John will do his best to accommodate the client.


COMPLAINTS

John is a member of Field Court Chambers (“FCC”). Any complaints concerning John’s professional services should initially be made to FCC in accordance with its complaints procedure, which can be seen here.

In the event of FCC failing to respond to a complaint within 8 weeks or if you are unhappy with its response you have a right to complain to the Legal Ombudsman. You can contact the Legal Ombudsman by:

a) post: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

b) telephone: 0300 555 0333 (the office is open 9am to 5pm Monday-Friday).
If you are calling from overseas, please call: +44 121 245 3050

c) email: enquiries@legalombudsman.org.uk.

Time limits for pursuing complaints to the Legal Ombudsman:

The Legal Ombudsman will ordinarily consider your complaint made in time if it satisfies all 3 of the following conditions:

1. the relevant issue or when you found out about it, happened after 5 October 2010; and

2. you are referring your complaint to the Legal Ombudsman within

2.1 either 6 years of the problem happening or 3 years from when you found out about it; and
2.2 6 months of FCC’s final response to your complaint;


The Legal Ombudsman publishes case summaries and information relating to final decisions made. On occasion, the Legal Ombudsman also highlights concerns to the public about service providers as a public interest case. You can access this material via the decision data published by the Legal Ombudsman.